Our approach – Client advocates
Our Client Advocacy Model forms the starting point of our business relationship with clients and is the common thread across our operating methodology, philosophy and culture. It consists of the following key principles:
- Understanding our Client
- Partnering with our Client
- Dedication, Focus and Responsibility
- Independence and Transparency
- Customised Solutions
- Commitment to Results
This model begins with gaining a clear understanding of your business, operations and activities, as well as a thorough understanding of your risk needs and requirements.
Using the vast experience and skills base of our insurance specialists, we then work in partnership with you to provide customised solutions designed to meet your needs and objectives. We proactively and passionately advocate our clients’ insurance needs and interests in the market place with a view to securing the best possible coverage and services available.
We are innovative, responsive and transparent in our dealings, ensuring that we deliver a more comprehensive and trusted level of service to clients than our competitors.
Our Client Advocacy Model and the pursuit of the key underlying principles are paramount in contributing to the success of our clients.
Our clients’ interests are not only central to our philosophy, they are the driving force of our business.
Our approach to the delivery of support services follows an ‘engineering approach.’ This ensures that the implementation and transition of any new arrangements or changes reflect the needs of our clients.
This process, and each of the stages, can be summarized as follows: